How to Pay, Shipping & Returns

If you're looking for information on Udrones way of payment, shipping and returns, you should find it here, if you are unable to find what you are looking for, please contact us at udrones@gmail.com

How to Pay for Your Orders:

We use PayPal as it is an easy, safe and fast way to move money around the web. With Pay Pal you can use your credit card, debit card or bank account to move money onto your Pay Pal account. If you don't have a Pay Pal account you can set one up very easily at www.paypal.com.

 We also accept payment via Wire transfer, but ONLY for Universities, Colleges or Institutes. No students please. Please communicate with us by mail before placing your order.

 If we don't get any email response or payment from an open order by 48 hrs., will be canceled. 

Shipping:

We only ship orders using FedEx International Priority service at this time. The merchandise is insured and can be tracked all around the world on www.fedex.com.

Udrones delivers to the entire world using FedEx shipping in 2 - 3 days to USA and CAN, and 3 - 4 days rest of the world. Mind customs clearance and bad weather delays. 

Warranty Information:

All goods carry a 7 day warranty after you recieved it. The hardware we sell is tested by DIYstore even before we receive it. When we solder and load code on the boards we double check the funcionality of all the Ardupilot Mega features along with the current official code (no BETA versions) . Please note warranty only covers a manufacturing defect, not a fault caused by incorrect use or assembly. Please check your order as soon as you receive it.

How to make a return:

All returns must have a RMA Number. This will be issued via email, any items returned without a RMA number will not be accepted. To receive an RMA number please email the full details of the hardware being used and the concern you have with it to udrones@gmail.com. Please make sure that your name, contact telephone number and invoice number is in your RMA email request. Please note we only cover faulty hardware, we do not offer any warranties on software used without hardware.

Returns for any unused and unopened hardware or cables will be permitted within a 7 day period from when you have taken receipt of the goods. After the 7 days, the sale is considered final. If you return any un-used and unopened incorrectly ordered parts after the 7 days has elapsed, these products will be subject to a 20% restocking fee. In any case the original shipping charge can't be refunded.

Goods that you return must be in the original sealed packaging and in the same condition as supplied, any returns which have been damaged, scratched, programmed, or used in anyway will not be accepted. The 20% restocking fee will be taken from the original sale, and you will be refunded the difference. You will need to apply for a RMA number before returning any goods, for any reason.

Please use udrones@gmail.com to gain your RMA number. When returning any goods please include a full summary of why the goods needed to be returned. Once an RMA has been issued you will have 7 days in which to return your goods, please mark the RMA on the paperwork enclosed and on the box itself.

Udrones is not responsible for the goods while in transit to us or the cost of postage to return the goods to us, please make sure you have taken all precautions to insure you against loss. We will not be held liable for any loss or damage in transit.

All our goods are checked during the QC process at the end of their manufacturing process before they are sent out. Any goods that are faulty, must be returned.

Udrones will not accept goods that have clearly been used more than required to test their functionality or modified from it's original good. Any goods returned which are found to be in working condition / failed due to lack of knowledge or because the goods have been used in an environment or manor without the proper protection Udrones will not issue a refund. In this event the goods can either be returned to the end user at their own expense or disposed of, the choice will be the end users.

Improper use of any hardware that results in local or international laws being broken, damage to you, your property or a third party, in no way will Udrones be held liable for any these damages whatsoever (including without limitation damages relating to lost revenues or profits, lost data, work stoppage, computer failure or malfunctions).

All prices on Udrones are given in USD and are exclusive of VAT. Payments are only accepted in USD.

We maintain the right to withdraw or modify any of these conditions at any time.